How do we automate post-visit patient follow-up? — answered by Engineer Saeed Baatiah
Three messages with different effects: a check-in after a day or two depending on visit type, a reminder of the follow-up appointment with enough notice, and a request for feedback on the experience (not for a positive review — soliciting positives breaches platform policies). The constraint never crossed: the message names no diagnosis, no specialty and no test results, because those are sensitive health data.
The constraint that precedes everything: the message names no diagnosis, no specialty and no test result. “We hope you are well after your visit yesterday” is fine; “we hope your condition improved after your dermatology appointment” is not — because it exposes health information in a channel others may see. This is not over-caution but the basis of handling sensitive data.
The three messages have different effects: a check-in after a day or two raises satisfaction and surfaces a complication early, so the patient returns to you rather than to an emergency room. The follow-up reminder with adequate notice has the highest financial return, because it turns one visit into completed treatment. And the feedback request builds your reputation — ask for an opinion, not a positive review: soliciting positives breaches platform policies and can void all your reviews.
And wherever the work touches patient data the Personal Data Protection Law applies in full — health data is sensitive, and any breach must be reported to SDAIA within 72 hours. The details live in the clinics section of this site, kept in one place so they stay correct and current.
- No diagnosis, specialty or results in the message text
- The follow-up reminder has the highest financial return
- Ask for an opinion, not a positive review — soliciting positives voids them