How should a municipality or contractor start automating operations? — answered by Engineer Saeed Baatiah
Start by measuring, not buying. Document the repetitive manual tasks, measure their time, cost and risk, rank them by frequency and hazard, then pilot on a single site before rolling out. The common failure is buying technology before defining the problem, which ends with the device in a storeroom. This is exactly the workflow automation method: map the current process first, decide what deserves automating, then build and measure.