How do I build a CRM that fits my company? — answered by Engineer Saeed Baatiah
Do not build from scratch before running a ready CRM for three months — the trial reveals what you actually need instead of what you think you need. If you decide to build, start with four elements only: the customer record, the interaction log, the deal stage, and the next reminder. Everything else gets added later on real demand. Custom CRMs usually fail because they were built comprehensive, so the team refused to enter data into them.