Automation & Operational AI
Custom AI Agents
An assistant that knows your data and does your work
About This Service
An AI agent wired into your documents, database, and systems that answers staff and customer questions in natural language and takes real actions: searching contracts, summarising reports, opening a ticket, updating a customer record. Built on Claude, GPT, or Gemini with a retrieval layer over your data, not the open web.
The Problem It Solves
Your company knowledge is locked inside hundreds of documents and system records, so every simple question needs someone to search manually. Off-the-shelf AI tools do not know your data, so they invent answers that sound convincing and are wrong.
What You Receive
- 01An agent wired to your own sources: documents, database, internal systems
- 02A retrieval (RAG) layer so answers are grounded in your documents, with the source cited
- 03Defined permissions: who sees what, and which actions the agent may take
- 04An interface on the web, on WhatsApp, or inside your existing system
- 05A full log of questions and answers for quality review and tuning
Scope of Work
Covers design, build, integration, testing, and handover. It does not cover model API consumption (Claude, GPT, or Gemini) — that is usage-based and paid directly to the model provider, with a monthly estimate given before we start. I do not build agents that make final medical, legal, or financial decisions without human review.
What You Get
- 01Hours of repetitive manual work saved every week
- 02Fewer human errors in copy-paste and data entry
- 03Instant round-the-clock customer replies without growing the team
- 04Your scattered systems joined into one flow instead of isolated islands
- 05Automated publishing plus monitoring of visibility in Google and AI engines
- 06Decisions from reports that build themselves instead of hand-updated sheets
How We Work Together
- 01
Map the current process
Document the manual steps as they really run, and measure their time and cost
- 02
Decide what deserves automating
Rank tasks by frequency, wasted time, and error risk
- 03
Build and integrate
Build the flows, connect the systems, and test against real data
- 04
Hand over and monitor
Train the team, enable failure alerts, and review the flows periodically
Common Questions About This Service
01How do I stop the agent inventing answers?
Three layers: answers are built from your retrieved documents rather than the model’s general knowledge; every answer cites the document it came from so you can verify it; and the agent is instructed to say "I do not know" when it finds no source instead of filling the gap. There is no absolute guarantee against error, and anyone promising one does not understand how these models work.
02Does my data leave the company?
It depends on the option you choose. With Claude or GPT through their business APIs, questions and retrieved passages go to the provider and are not used for model training under commercial terms. If the data cannot tolerate that at all, we run an open model entirely on your own server — lower quality and higher infrastructure cost. The choice is yours once I lay out the trade-off plainly.
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I provide Custom AI Agents solutions in Riyadh and Saudi Arabia. Free consultation and price quote within 24 hours.