What is an AI agent and how does it differ from a chatbot? — answered by Engineer Saeed Baatiah
A chatbot answers. An agent acts: it reads the request, decides the steps required, and uses real tools — searching a database, creating a record, sending a message, booking a slot — then verifies the outcome. The practical difference is that an agent needs permissions on your systems, which is why its permissions must be as narrow as possible, its actions logged, and its financially consequential steps gated behind human approval.