How do I automate customer service with AI? — answered by Engineer Saeed Baatiah
Start with recurring questions only — opening hours, order status, return policy, prices — and leave everything else to a human. Make the handover to a person clearly available from the first message rather than hidden behind five attempts. And review the escalated conversations weekly to fold them into the knowledge base. That weekly review is what raises the automatic resolution rate over time; without it the system stays at its day-one level.