What is the difference between automation and artificial intelligence? — answered by Engineer Saeed Baatiah
Automation executes rules you wrote: "if an order exceeds SAR 1,000, route it to the manager." Its outcome is fully predictable and auditable. AI handles what cannot be written as a rule: understanding a complaint in free-form language, or pulling data from an invoice in a layout never seen before. The strongest practical systems combine both: AI understands and classifies, automation executes the next step under a strict rule.